How does the 14-day money-back guarantee work?
If you are not completely satisfied with your purchase, you can return the product within 14 days of receipt. We will refund the full amount of your order, provided that the product is in its original condition, unworn and with its original packaging. Please note that this guarantee does not apply to discounted items.
What is the procedure for returning an item under the “Satisfied or Refunded” guarantee?
To return an item, please contact our customer service at [email]. We will provide you with detailed instructions and a return label. Once the item is received and checked, we will process the refund.
Are return costs my responsibility?
Yes, return shipping costs are the customer's responsibility. However, if the product is faulty or incorrect, we will cover the return shipping costs.
When will I be reimbursed?
The refund will be made to the payment method used during the purchase, within 7 to 10 working days after receipt and validation of the return of your order.