Refund Policy

Refund Policy

Enjewl is committed to providing its customers with high-quality products and exceptional customer service. If you are not satisfied with your purchase, you may return it for a refund or exchange within 14 days of the receipt date.

Refund conditions:

• The product must be returned in its original packaging, unused and in perfect condition.
• You must provide proof of purchase (invoice, delivery note, etc.).
• Return shipping costs are your responsibility.

Refund procedure:

• To return a product, please contact us by email at the following address: enjewl.bijoux@gmail.com
• We will send you a prepaid return label.
• Once we have received and inspected the returned product, we will refund you the full amount of your purchase, including the initial shipping costs, within 14 business days.

Refunds for defective products:

If you receive a defective product, please contact us immediately. We will send you a replacement product or refund the full amount of your purchase, including the initial shipping costs.

Refunds for pre-order products:

If you cancel a pre-order, you will be refunded the full amount of your purchase within 14 business days.

Exceptions:

• Customized products cannot be returned or refunded.
• Sale or clearance products cannot be returned or refunded.

For more information, please consult our FAQ or contact us by email.

By accepting these general terms and conditions of sale, you consent to us collecting and using your information in accordance with this refund policy.